OUR BRAND STORY
Covona is operated by 360 RETAIL PTY LTD. as a focused ecommerce store. We built the catalog around basketballs so customers can review relevant product details before ordering instead of navigating unrelated categories. Covona keeps the experience approachable by explaining product details, shipping, returns, and support in plain customer language.
OUR MISSION & VERTICAL FOCUS
Our mission is to make buying basketballs straightforward, transparent, and dependable. Product pages are prepared to show what the item is, how it is intended to be used, what is included, and what customers should check before checkout.
The Covona online storefront launched in 2026 to serve customers in Singapore. We review listings before publication and keep product specifications, package contents, prices, availability, and customer policies current as the catalog changes.
OUR COMMITMENT TO YOU
We support customers through consistent policies, secure checkout, trackable delivery, official contact details, and a 30-day return window for eligible orders. If a customer has a question before purchase or needs help after delivery, our team can be reached at support@covona.shop during Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). Before ordering, customers can use the listed dimensions, materials, package contents, and care details to decide whether an item suits their needs.
STORE INFORMATION
Legal Business Name: 360 RETAIL PTY LTD.Store Name: Covona
ABN: 96 150 537 929
ACN: 150 537 929
Business Address: Level 24, 44 Market Street, Sydney, NSW 2000, Australia
Email: support@covona.shop
Phone: +61 427 759 986