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These Terms of Service apply when customers visit the Covona website, use the online store, or place an order. This store is operated by 360 RETAIL PTY LTD.. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Covona presents basketballs with practical descriptions so customers can review size, material, finish, quantity, and use details before placing an order. Inflate basketballs only to the pressure range stated on the product using a compatible needle and a pressure gauge; lightly moisten the needle, guide it straight into the valve, and never exceed the stated pressure. Inspect the cover, seams, channels, shape and valve before every use, stop use if cut, leaking, bulging, badly deformed or otherwise damaged, and allow a wet ball and court to dry because grip and footing can become slippery. Use on a clear suitable court under appropriate supervision and keep the ball away from flame, heaters, vehicles and prolonged high heat.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This choice of law does not limit any mandatory consumer rights that apply in the customer’s place of residence. This governing law statement follows the legal business address and registration information supplied for 360 RETAIL PTY LTD..
Product Information and Store Content
Our goal is to describe basketballs through clear titles, images, sizes, materials, colors, quantities, care guidance, and intended-use details. Product appearance or measurements may vary slightly due to lighting, screen display, production batch, or measurement method. Pumps, needles, pressure gauges, hoops, nets, footwear, people and court accessories shown as context are not included unless the package list says otherwise. Size designations and dimensions are physical comparison details and do not represent league approval, competition certification or suitability for every player. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Products should be used only as intended and according to any care, safety, installation, or use instructions shown on the product page or included with the package. We may consider misuse, improper handling, or unauthorized changes when reviewing support issues.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments, using only the payment methods currently shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to 360 RETAIL PTY LTD. unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Short interruptions may occasionally occur while we perform security updates, scheduled maintenance, or respond to an issue affecting a hosting or payment service. We will use reasonable care to restore access, and a temporary website interruption does not cancel an accepted order, remove an available refund right, or limit any protection that cannot lawfully be excluded.
SECTION 5 - CONTACT INFORMATION
Company Name: 360 RETAIL PTY LTD.
Store Name: Covona
ABN: 96 150 537 929
ACN: 150 537 929
Business Address: Level 24, 44 Market Street, Sydney, NSW 2000, Australia
Email: support@covona.shop
Phone: +61 427 759 986
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)